ANALISIS KOMUNIKASI DI PT. ASURANSI BUANA INDEPENDENT MEDAN

  • WILINNY . AKADEMI SEKRETARI DAN MANAJEMEN CENDANA
  • CHRISSYCA HALIM AKADEMI SEKRETARI DAN MANAJEMEN CENDANA
  • SUTARNO . AKADEMI SEKRETARI DAN MANAJEMEN CENDANA
  • NGAJUDIN NUGROHO AKADEMI SEKRETARI DAN MANAJEMEN CENDANA
  • FAUZI AKBAR MAULANA HUTABARAT AKADEMI SEKRETARI DAN MANAJEMEN CENDANA
Keywords: Employee Communication Analysis

Abstract

This research is aimed at knowing the barriers to implementing communication at PT. Asuransi Buana Independent. In the
implementation of communication also allows the emergence of obstacles. Badrudin (2013) describes these obstacles, such
as semantis barriers, technical barriers, biological barriers, psychological barriers, and ability barriers. In this research,
authors use qualitative descriptive research methods. The data collection methods used are structured interviews. The data
has been collected and analyzed through three activities, namely data reduction, data presentation, and the withdrawal of
conclusions. In the withdrawal of conclusions, data credibility is checked first by using source triangulation. Conclusion of
research on communication barriers at PT. Asuransi Buana Independent There are four: semantis barriers, technical
barriers, psychological barriers, and barriers of ability. In the delivery or acceptance of information, there has been a
misunderstanding because of the use of words or sentences that are less precise, such as between superiors and
subordinates. The subordinates misresponded to the superiors so they misdone what he was asked to work on.
Communication problems due to less good communication tools usually occur in the use of memos and messengers.
Subordinates are experiencing obstacles when communicating with superiors because they have to be more cautious in
speaking and also more polite and hesitate. Not all interlocutor have a good ability to respond to messages or information
submitted. Error responding to messages more frequently occurs in the use of communication in writing.

References

Arwin, A., Ciamas, E. S., Siahaan, R. F. B., Vincent, W., & Rudy, R. (2019, February). Analisis Stress Kerja Pada
PT. Gunung Permata Valasindo Medan. In Seminar Nasional Teknologi Komputer & Sains (SAINTEKS) (Vol. 1, No. 1).
Afifuddin dan Saebani, Beni Ahmad. 2009. Metodologi Penelitian Kualitatif. Bandung : CV. Pustaka Setia.
Badrudin. 2013. Dasar-dasar Manajemen. Bandung : Penerbit Alfabeta.
Mayasari, D., & Supriyanto, S. (2016). Analisis Pengendalian Persediaan Bahan Baku Menggunakan Metode EOQ
(Economic Order Quantity) pada PT. Suryamas Lestari Prima. Jurnal Bis-A: Jurnal Bisnis Administrasi, 5(1), 26-32.
Emzir. 2011. Metodologi Penelitian Kualitatif Analisis Data. Jakarta: PT. RajaGrafindo Persada.
Iskandar. 2013. Metodologi Penelitian Pendidikan dan Sosial. Jakarta : Referensi.
Moleong, Lexy J. 2010. Metodologi Penelitian Kualitatif. Edisi Revisi. Bandung: PT. Remaja Rosdakarya.
Mukhtar. 2013. Metode Praktis Penelitian Deskriptif Kualitatif. Jakarta : Referensi.
Riswandi. 2009. Ilmu Komunikasi. Yogyakarta: Graha Ilmu.
Sopiah. 2008. Perilaku Organisasional. Yogyakarta: Penerbit Andi.
Utama, T., Ivone, I., Han, W. P., Berluidaham, B., & Megawati, M. (2019, February). Penilaian Kinerja Karyawan Pada
PT. Dinamika Lubsindo Utama Medan. In Seminar Nasional Teknologi Komputer & Sains (SAINTEKS) (Vol. 1, No. 1).
Weny, W., Nugroho, N., Anggraini, D., Sofian, S., & Erwin, E. (2019, February). Analisis Pelaksanaan Pelatihan Dan
Pendidikan Pada PT. Bimasakti Mahawira Medan. In Seminar Nasional Teknologi Komputer & Sains (SAINTEKS) (Vol. 1,
No. 1).
Published
2019-02-08